T: +65 6515 1107

Hotline: +65 8198 5918

E: info@chinalink-international.com

W: www.chinalink-international.com

free-quote_english

 

Our consistently high level of service has not only enabled us to grow into one of the regional leading translation companies, but has also generated some nice compliments along the way. Just read what some of our existing clients say about us as follows:



“For our company’s annual reports, we required English-to-Chinese translation. As our Chinese customers and partners hail mainly from the China market, we require professional “native Chinese” translation (as opposed to ‘Singapore-Chinese’ translation, where certain phrases may be worded differently).

In the last couple of years, we have been using China-Link, and feedback from our counterparts in China has been very good. The translated article reads elegantly, minimal editing is required, and most importantly, each sentence maintains the meaning of the original (English) context.

I would fully recommend China-Link as a professional translation agency.”

Samantha Tan
Manager, Group Corp Affairs
PAS International
samtan@psa.com.sg




“China-Link's services constantly exceed our expectations in terms of quality, responsiveness, speed of response time and competitive pricing. Their service is friendly and helpful, and time and time again they have made us look good by delivering the product well within extremely tight timelines. We look forward to working with them on further matters requiring Chinese translations and would not hesitate to recommend their services to anyone who needs a qualified, reliable and cost-effective translation service.”

Jennifer Chih
Senior Associate
Deasons
jennifer.chih@deaconslaw.com


“I have worked with Michael over the period of 7 years and have found the service very reliable. He is responsive, helpful and feels like a business partner who understands our needs. The quality of the translations in the last assignment was very good. We will continue to use China-Links services and have already recommended it internally in our organization.”

Noora Alsagoff
Practice Lead
Aon Consulting
noora_alsagoff@aon-asia.com


“Your team has demonstrated, time and again, high level of professionalism, quality service and delivery with acute time management, the qualities which are the most critical to our financial publication business. We cannot imagine how we deliver an excellence to our clients without your professional service.”

Poh Shuze Chow
Manager
Cre8 Singapore
shuzechow@cre8.com.sg


“A load of thanks for the great help, timely and quality delivery, Eric:) Pls extend our thanks to your team! We'll definitely come back to you for more work in future!”

Julietta Lee
Senior Associate
Hewitt Associates
julietta.lee@hewitt.com



“China-link is a reliable company as they are able to produce quality work even in a very short timeframe. They even called up to follow up the status or any amendment needed after the work is delivered.
Will definitely recommend to other companies.”

Joey Tok
Executive Secretary
Walton International Group
joey.tok@waltoninternational.com.sg



“China-Link International has been providing us with translation services for many years and is one of our trusted service providers as they are very professional and has always provided us with good quality work. Initially they only provided Chinese translation, and later added on Malay translation which was a great service, as that saved us a lot of trouble by just approaching China-Link.

We would certainly recommend China-link to others as they are very reliable, and the speed of translation is also very fast and accurate. For the high quality that they have provided us, their rates remain competitive, even through the many years that we have used their services, and for that we have also recommended China-link to our internal colleagues, as well as others from outside the company.”

Yoong Yan Lee
Senior Clinical Research Associate
Eli Lilly (Singapore) Pte Ltd
YOONG_YAN_LEE@LILLY.COM




“Michael has always been very prompt and giving me excellent translation, no matter how soon I need the translation. His service is greatly recommended.


I am glad that I have finally found a trustworthy translator.

 

Thanks Michael.”

Sharon Chia
Secretary
Glencore Singapore Pte Ltd
Sharon.Chia@glencore.com.sg



“I am very impressed with the responsiveness and professionalism of China-Link even when it was our first contact for general enquiry. Their continuous follow-throughs and quick turnaround to meet our business needs is highly commendable. You’ll feel like you have a good working partner and not simply a service provider.”

Jenny Lim
Secretary
MF Global Singapore Pte Limited



“Yes, I have been very satisfied with your service, in terms of accuracy & quality, fast turnaround time, seemingly competitive pricing, and high reliability. I feel very confident when I am dealing directly with Michael and know that the requested work will be delivered within the agreed-upon time frame and will be of a solid quality.
I will continue to use your services when they are needed for my company and I would definitely recommend China-Link to other companies.”
Thank you.

Joanna Ng
Senior Manager, Brand Strategy & Organisational Development
Raffles Hotels & Resorts
joanna.ng@raffles.com


“We were very satisfied with the service provided by China-Link International. Clarifications were sought face-to-face before a reasonable quotation was given for the translation of Chinese to English texts document. The translation was done within a reasonable timeframe and we were pleased that the translated texts were proof-read by another person for accuracy. This shows that the China-Link is committed in ensuring quality work being delivered to their clients. We have since recommended other departments in our company to use China-Link for any translation work.”

Ho Li Hoon
Manager, General Admin Centre
PSB Academy
Li-Hoon.HO@psb-academy.edu.sg


"China-Link has been delivering high quality translations with a fast turnaround time at a reasonable rate. Professional advice was always provided promptly when request is made. Lily-NUS will certainly continue working with China-Link."

Ang Wil Loon
Clinical Development Technical Assistant
ang_wil_loon@lilly.com


“China-Link's Translation has been providing a good translation service and the documents we sent for translation has been meeting our expectation. They are very fast in getting the translation job done; most importantly they are very competitive in price. They are also flexible and helpful in order to provide us the good translation service. We will continue to use their service and we have been also recommending China-Link International to other companies.”

Lilian Loh
Project Leader
INC Research
lloh@INCResearch.com



”We would like to thank you and all the dedicated staffs of China-Link for providing us a fast and impressive translation service. With your great efficiency, we have successfully won the tender smoothly.

It is a great pleasure to engage your service and we will definitely recommend your services to all our partners.”

Bryan Yew
System Engineer
MPRI, Inc.




“Satisfied. Standard and quality of work is quite good. Very efficient and reliable service, especially I was able to reach your firm very easily and your representative always has prompt answers.
Will continue to use your service and recommend to others.”

Pey Yin Jie
Lawyer
Joseph Tan Jude Benny
peyyinjie@jtjb.com



“I've worked with many translation agencies previously and China-Link International is so far the best in terms of providing good quality translation services in the various foreign languages within a fast turn around time in a day at a reasonable price. This has helped me in work productivity as marketing collaterals can be done within a shorter time frame and promotional offers can be launched swiftly.

China-Link never fails to assure me the quality of work as the translated article goes through at least 3 rounds of vetting before delivery of work. The account servicing person, Michael Wang, has been very responsible and patient with the client's request and has always tried his best to deliver the job on time even after office hours. I've enjoyed working with China-Link International and look forward to more working opportunities in the near future.”

Ho Pei Lin
Segment Marketing & Communications Executive
Singapore Telecommunications Ltd
hopeilin@singtel.com



“We are extremely satisfied with your work as you have proved to deliver faster than promised. The work translated has been well organized and tailored to our type of business. We are happy and will definitely continue to work with you and recommend to others.”

Maria Lim
Marketing Secretary
Thales Security Asia Pte Ltd
maria.lim@asia.thalesgroup.com



“I have found the service of China-Link professional and customer-friendly. Michael had displayed great expertise and knowledge in his work, and he was very open to consultation, which I found to be very helpful, especially when translation work should be tailored to the context.

In the course of working with Michael, I had found his service to be efficient, professional and reliable. I would strongly recommend China-Link to other users.”

Lum Shin Si
Research Assistant
Institute of Mental Health



“We've approached almost all translation companies in Singapore, but none has ever been as cost-effective, efficient and accurate as the team from China-Link in translating our legal documents and company brochures with a superb quality. China-Link can do what others think impossible in terms of price and complexity, a company that truly delivers.

We strongly recommend China-Link to our associates.”

Selena Ang
Assistant Manager, Business Development
WORLDHOTELS - Regional Office
sang@worldhotels.com



“China-Link’s translation is of high quality at reasonable price and they always meet our request for urgent delivery. Prompt response is always expected. There is no problem at all for us to continue to use your service.”

Hiroki Tanaka
QA Manager
HOYA Medical Singapore Pte Ltd
hiroki.tanaka@mb.hoya.co.jp

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Terms and Conditions

These Terms and Conditions constitute a legal agreement between you and China-Link International Translation & Interpreting Centre. Please read it carefully. By using our services offered in this website, you agree to be bound by these Terms and Conditions,unless otherwise specified.

  1. Definitions
    1. “Company” “We”, “Us” or “Our” means China-Link International Translation & Interpreting Centre or its short form “China-Link International” or Simply “China-Link”(company number S52807312E) whose registered office is 140 Upper Bukit Timah Road, #03-15 Beauty World Plaza, Singapore 588176.
    2. “Client”, “You” or “Your” means any individual, business or body corporate that has entered into a Contract with us;
    3. “Parties” means the Company and the Client;
    4. “Text” means any file or document provided to the Company by the Client, including hardcopy and softcopy;
    5. “Job” means any translation, interpreting, editing, proofreading, typesetting, copywriting assignment, or any other service that is carried out or provided by the Company.

  2. General Principles
    1. These Terms and Conditions shall apply to all services provided to you by us unless otherwise agreed upon between the Parties in writing.
    2. Unless otherwise specified, all prices quoted by the Company are in Singapore Dollars (SGD) and are exclusive of Goods and Service Tax (GST) and any other tax or duty.
    3. Any Contract entered into by and between the Parties shall be subject to these Terms and Conditions. However, in the event of any conflict between the stipulations of these Terms and Conditions and those of the Contract, the stipulations of the Contract shall prevail.
    4. Information provided in our website, or otherwise in the advertisement is a general description of our services only and does not form part of the Contract until andunless it is confirmed by the Company in writing.

  3. Quotation and Acceptance
    1. To issue a binding quotation, the Company shall not quote a Job unless and until atext is provided by the Client. No quotation will be given on the phone without the text is furnished. The quotation
      shall remain valid for 60 days unless otherwise stated by the Company in the quotation.
    2. The Company will not start to work on a Job until acceptance has been confirmed by the Client via fax or email.
    3. The quotation and the acceptance thereof shall form a Contract that is binding upon the Parties.
    4. The fee is quoted only for an order received from the Client, which shall be treated as a separate Contract. Any new or additional text shall be charged again accordingly.

  4. Deposit
    1. A deposit is required for providing interpreting service in order to book our interpreter’s time. Her/she will not accept a Job offered by another agency after your deposit is paid.
    2. The deposit must be received by the Company within 3 working days following the conclusion of a Contract, failing which, the Company will not be liable for the unavailability of an interpreter.

  5. Amendments
    1. Where the Client requests amendments to a text already translated, an additional fee shall be charged by the Company on the added words for translation or on the editing of the entire amended file if no new words are added.
    2. After a translation is done, it will be open for free amendments to the target language three times only, even after the payment has been made. $50 will be charged for each additional amendment thereafter. Minor changes here and there (accumulated to a few lines after being combined) to the source language will be translated on a complimentary basis but if new text comes to half a page or over 180 words, then a minimum $50 shall be charged.

  6. Delivery
    1. The Company will endeavour to deliver a Job on time or earlier, and shall deduct the fee by a certain percentage agreed upon by the Parties should there be a substantial delay in delivery.
    2. Should completion of a Job be required sooner than the agreed date, it will beentirely at the discretion of the Company to accept the new delivery date. While every effort will be made by the Company to cooperate with the Client, the Client must make reasonable allowance for any defects in the Job where such a request for a reduced lead-time has been made.Alternatively, the Company may take it asan urgent assignment and charge the Client an additional fee meant for urgent delivery.
    3. Unless otherwise agreed upon by the Parties, all completed Jobs shall be delivered to the Client by email wherever practicable.
    4. The Company will not accept any liability for the consequence of any delay in completion of a Job caused by the Client, in which event, any agreed deadline or schedule will automatically cease to be valid and new date of delivery must be negotiated by the Parties.

  7. Cancellation or Suspension
    1. If, for any reason, the Client cancels a translation Job after confirmation,payment shall be made for whatever has been translated at the unit rate given in the quotation or derived by dividing the total price by number of words/pages if such unit price is not available, plus a cancellation fee amounting to 30% of the total Contract price as compensation for the time we spent on the Job.
    2. If, for any reason, the Client cancels an interpreting Job, 50% of the Contract price shall be paid if the Company is informed in writing of the cancellation no later than 14 days (not inclusive) prior to the date of the assignment, and the full price shall be paid if the Company is informed 14 days or less before the commencement of the Job.
    3. If the Client suspends or postpones a Job that has been commissioned for a period of 3 working days or more, fee shall be payable for all the work completed up to the date of suspension or postponement.

  8. Confidentiality
    1. All materials and confidential information provided to the Company by the Client in any form whatsoever shall be used by the Company solely for the purpose of translating to a language or languages designated by the Client. Without prior written consent of the Client, the Company shall not use these materials and information for any other purposes and shall take all necessary measures to ensure the security and non-disclosure of such materials and confidential information.
    2. Our obligations on confidentiality contained under this clause shall survive the termination of a Contract howsoever caused.

  9. Intellectual Property
    1. All intellectual property rights (including, but not limited to copyright) in the text shall vest in you (or your licensors) but, for the avoidance of doubt, you hereby grant to us (and our sub-Contractors) a license to store and use the text during the term of the Contract and for the purpose of providing the service to you.

  10. Non-Disclosure and Non-Solicitation
    1. Where a Job calls for the Client’s personal contact with any of our translators or interpreters or researchers for clarification or discussion on the Job, or such contact is made either by phone or by email in order to get the Job done, the Client may not disclose to him/her our contract price or ask about the fee being paid to him/her.
    2. While in contact with any of our translators or interpreters or researchers,the Client may not, for a period of one (1) year after termination of a Contract with us, either directly or indirectly, on its account or for any other person, firm or company, make any attempt to seduce or solicit or otherwise employ our translator or interpreter or researcher or ask him/her for his/her contact details for future communication. Without prior written consent of the Company, the Client may not contact with any of our translators, interpreters or researchers, directly or indirectly, for any future Jobs other than the present one, either by phone or by email.
    3. In the event of breach of foregoing Section 10.2, the Client shall pay to the Company an amount equal to the aggregate remuneration paid by the Company to the translator or interpreter enticed away from us for the year immediately prior to thedate on which the Client employs or uses the service of such translator or interpreter. We reserve the right to complain or sue you if we discover that you have violated the stipulations of this clause.

  11. Interpreting Service
    1. Confirmation on requesting interpreting service shall be given at least two (2) weeksbefore the service is provided.
    2. Our normal service duration is 8 hours from 9 am to 5 pm. Fee shall be charged for a service of minimum 4 hours or half a day. If the event exceeds the ending time stated above, additional fee will be charged at the hourly rate on an hourly basis even through the extended time does not reach one hour. Payment will be based on the total number of hours confirmed by the client in writing (e.g. Work Sheet) on the spot after the service is provided each day. There shall be 50% markup on the hourly charge after 5 pm each day.
    3. For interpreting service, a 50% down payment is required within 3 working days of a Contract being concluded by the Parties for the purpose of booking the time of our interpreter(s).
    4. The Client shall provide the relevant reference materials (Powerpoint slides, scripts, etc), if any, as early as practicable and in any event no later than forty-eight (48) hours before an interpreting Job is started so that interpreter(s) will be able to have enough time to familiarize themselves with the terminologies specific to that Job. No complaint regarding the quality of interpreting will be entertained by the Company ifsuch materials are not made available within the specified period of time.
    5. A transportation allowance of minimum $30 per day shall be charged for a local assignment, and such allowance will be waived for an overseas assignment whereboard and lodging expenses as well as traveling expense will be borne by the Client.
      11.6 In the event that no assignment is given by the Client on the date of service
      specified in the Contract, the contract price must still be paid in full.

  12. Fees & Payment
    1. All payments shall be made within 35 days from the date of invoice issued by the Company, and shall be made without deduction or set-off of bank charges.
    2. In the event payment has not been received within the specified period of time abovementioned, an administration charge of S$80.00 will be applied after sixty (60) days and S$160 after ninety (90) days from the date of invoice. For foreign currencies, exchange rate available from www.xe.com shall apply.
    3. Any fee not paid to the Company after the date the payment is due shall accrue interest at the rate of one and one-half percent (1.50%) per month, compounded monthly or at the maximum lawful rate, whichever is less, from the due date until payment is received by the Company.

  13. The Client’s Property
    1. All texts provided to the Company by the Client will be held or dealt with by the Company at the Client's risk and the Company shall not be responsible for any loss or damage thereof at a result of computer shutdown due to virus attack or any other Force Majeure event.
    2. The Company reserves the right to destroy or otherwise dispose of any text or other property of the Client that has been in its possession for more than 6 months following completion of a Job to which it relates.

  14. Force Majeure
    1. The Company shall not be liable to the Client for failure to perform its obligations or any part thereof due to Force Majeure, including acts of God, epidemics, storms, labour disputes, breakdowns of facilities,computer failures, accidents of a translator, governmental order or regulation, or any cause beyond its reasonable control or any other situation that materially affects the Company’s ability to deliver the service as agreed upon.
    2. In case of a Force Majeure event, the Company shall give notice to the Client as soon as it happens. While the Company will assist the Client to the best of its ability in arranging for other translators to take over the work or placing the work elsewhere in order for the assignment to be completed, the date of delivery shall be postponed accordingly or otherwise determined by the Parties through consultation. If the Client wants to terminate the Contract,it shall pay the Company for the work already completed.

  15. Complaints & Settlement of Disputes
    1. A complaint by the Client in respect of any Job delivered by the Company must be notified to the Company in writing within 35 days of receipt of the Job. If we do not hear from you within 35 days, the Job delivered shall be taken as accepted and no complaint brought up thereafter will be accepted.Any amendments required by the Client or reworking of the Job thereafter shall be carried out at the Client's expense.
    2. Our liability for any complaint about a Job delivered will be no more than to improve it by rectifying the alleged inaccuracies until the job is accepted by the Client. At no time will such allegations delay payment.
    3. Any dispute or claim arising out of and in connection with a Contract shall be resolved amicably by the Parties through consultation. In the event of there being nosolution in despite of consultation, the dispute shall be submitted to the International Arbitration Centre of Singapore for arbitration in accordance with its ArbitrationRules in effect for the time being. The arbitration award shall be final and bindingupon the Parties.

  16. Indemnity
    1. The Parties hereto shall indemnify, defend and hold each other, their respective officers, directors, employees and agents, harmless from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys fees and related costs) arising out of the breach of any term, obligations, representations, warranties contained herein.

  17. Disclaimers
    1. The Company provides its service on an “AS-IS” basis, without warranty of any kind, either express or implied. Without limiting the foregoing, the Company explicitly disclaims any warranties of merchantability, fitness for a particular purpose and non-infringement.
    2. While every effort is made with due care to ensure the text is perfectly translated, the Company disclaims any liability for any damage or loss that may be incurred bythe Client as a result of any error or omission or negligence, or for any dispute arising from infringement upon a third part’s intellectual property rights.
    3. We do not warrant that our Job will meet your specific requirements in terms of its accuracy, correctness, reliability or otherwise and, unless otherwise agreed upon, we do not warrant that the operation of any Job sent to you will be uninterrupted or error free.
    4. We shall not be liable for any loss of profits, business, Contracts, revenue,damage to your reputation or goodwill, anticipated savings, and/or any other indirect or consequential loss or damages whatsoever.

  18. Limitation of Liability
    1. In no event will China-Link be liable to you or to any third party for any incidental, special, consequential or punitive damages arising out of or in connection with the the Job delivered by us, whether based on warranty,contract, tort (including negligence) or any other legal theory.
    2. In no event shall the Company’s aggregate liability to the Client or to any third party for any and all claims arising out of or in connection with the Job we have delivered exceed the total contract price payable to us by the Client under the Contract to which any claim relates. The limitation of damages set forth above is a fundamental element of the basis of the deal between the Client and the Company.

  19. Governing Law
    1. All Contracts shall be governed by and construed according to the laws of the Republic of Singapore.

  20. Website Links
    1. Our website may contain links to third-party websites. You acknowledge and agree that China-Link is not responsible or liable for:
      (i) the availability or accuracy of such websites; or
      (ii) the content, products,or services on or available from such websites. Links to such websites do not imply any endorsement by China-Link of such websites or the content, products, or services available from such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any of such websites.

      These terms and conditions are subject to change without prior notice.